The Lumison Price Promise

We appreciate that value for money is important and want to assure you that we set our pricing in line with the manufacturers recommended retail price.

However, we know that some companies will sell products at a lower price; especially the 'online only' or mail order only' without retail premises. In spite of this we offer The Lumison Lighting Price Promise to ensure our customers receive the finest products at the very best prices. Therefore, if you have found the same product for less from another UK retailer and sold with the same level of service, we will look into a price match for you.

Please be aware that unlike many 'online' retailers we are lighting experts with many years experience of design, manufacturer and installation. When purchasing products from us you are not just buying a light fitting. We are always happy to share our expertise and give advice, discuss any product or technical issues and help resolve any installation concerns.

In order for us to consider your price match request the following terms must be met:

  1. The item must be identical, from the same manufacturer, and in the same size, condition and colour.
  2. The advertised price must include delivery, VAT and any applicable warranty (excludes ex-display and clearance items)
  3. The retailer must be an approved or licensed supplier and sell through a reputable website not auction sites like eBay.
  4. The item must be available for delivery within the same timescales.
  5. This is a like for like service. Our price match compares items fully delivered with an equal service.

If you would like to discuss the pricing of any of our products or have a query regarding our price promise, please contact us on 01572 724600 or design@lumisonlighting.co.uk.

To request a price match please complete this form and we will get back to you as soon as possible. The price match is subject to approval and must be submitted before the item is purchased; it is NOT valid retrospectively.

Thank you for submitting a price match request. We will come back to you shortly with a decision.
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